Correction of my report

source: slmhealth.com.au

The latest topic of our English course was health. A really huge topic if you ask me. There are so many different aspects you can look at, deseases, sports, a healthy lifestyle, medicine,

just to name a few.

Some weeks ago we had to write a report on a health related topic and this is my correction of it: 

Health Report

This report is based on the findings of a survey carried out over a four-week period during which all patients of Dr. Steinburg, general practitioner and specialist in acupuncture, filled in a questionnare. Patients were asked to evaluate the surgery as well as medical treatment and waiting times. While the survey showed reasonable levels of satisfaction with the medical skills of the general practitioner, there were serious issues raised regarding the explanation of procedures, waiting times and atmosphere of the surgery. 

Doctor's surgery

Overall, patients were positive in their views of cleanliness and amenities of the surgery. However, the majority of patients voiced concerns that both the waiting room and the examination room looked cold and sterile due to the cold, bare walls and furniture. "Sitting there you feel even sicker" or "This waiting room increases my anxiety about visiting a doctor" were typical complaints.

Waiting time

One issue which emerged from the responses was the long waiting time, first, for an appointment and second, for the actual treatment in the examination room. A large number of patients indicated that they had to wait up to four months between their calling to schedule an appointment and the actual appointment date. Even though a majority also disapproved of the long waiting times in the surgery, some patients made a positive remark about the acupuncture information and reading material in the waiting room. 

General Practitioner 

The evaluation of the medical treatment was very mixed. While patients were very positive about Dr. Steinburg in terms of friendliness, sensitivity and medical skills, as far as time spent for each patient was concerned, the surgery scored very badly. More than half of the patients got the impression that the general practitioner did  not spend enough time explaining the procedure and listenind to the patients' medical history.

Recommendations

Dr. Steinburg's surgery should seriously consider redesigning the amenities in order to make the surgery comfortable. I would further recommend scheduling more time for each patient. This would not only reduce the waiting time for each patient, but it would also ensure accurate treatment including enough time for the explanation of the treatment and the procedure of acupuncture.